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A global leader in food packaging and processing wanted to develop a robust 2030 strategy of ‘integrating & optimizing customer operations’ and offer ‘comprehensive outcome-based solutions’ to their customers. The objective was to gain insights on Digital services & solutions available in the market & their offerings by different providers.
The engagement helped the client to develop a robust 2030 strategy of optimizing customer operations’ and offer ‘comprehensive outcome-based solutions’ to their customers. The following questions were answered during the engagement:
Digital OEE and Outcome-As-a-service models are likely to be the way forward in the industrial equipment sector. First movers offering these services are expected to gain a sustainable competitive edgeFutureBridge conducted extensive primary interviews (300+ interviews) and secondary research to gather data from digital service providers. customers and experts. This data was analyzed to provide strategic recommendations. The output included
The client was able to understand the current and expected customer needs. The outcome also helped the client to identify the specific customer needs that may have a potential impact on the client’s business, thereby framing their future strategy. FutureBridge’s insights further helped the client in evaluating the competition and understanding their USPs.
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